Frequently Q & A
As a rule, changes or cancellations of orders are not accepted since the preparation for shipment proceeds automatically after an order is received. It is possible to return or exchange items after delivery. However, there are some items that cannot be returned, so please check our Refund Policy for details.
Paidy is available for convenience store payments, bank transfers, and account transfers. Paidy can be used with only an email address and cell phone number, and installment payments (no service charge) are also available.
Coupons may not be used after or in combination with other coupons. Please note that coupons are discounts to the product price and cannot be applied to the amount exceeding the product price. Please click here for other notes about coupons.
A "delivery note and receipt" that can be used as a qualified simple invoice will be enclosed with your delivery. Please note that we are unable to change the name of the addressee or issue a receipt in any other format.
Orders placed in the morning on business days will be shipped the same day (except for pre-orders ). There is no difference in the number of days required for delivery between post and courier services.
After placing your order, please check directly with the shipping company using the slip number provided in the shipping notification e-mail.
Please note that if an error occurs in the shipment process due to incomplete information you have entered, the shipment may be delayed.
As a rule, we do not accept changes in shipping address, as the preparation for shipment proceeds automatically after an order is received.
You will receive an e-mail with a slip number after the product is shipped, and you are requested to proceed with the shipping company on your own. Please note that the billing address is only used to check for fraudulent orders and cannot be changed after the order is confirmed.
We do not offer gift wrapping, but the wallets are delivered in a paper sleeve case with an additional cosmetic box.
About our products
We reserve the right to not publish reviews at our discretion if they are based on non-buyer submissions, misuse, non-product content, slander, misleading to other customers, dogmatic, judgmental, more emotional than necessary, or without body text.
We do not respond to reviews regarding defects or delivery, so please use the form below.
Please note that we will not respond to any inquiries regarding the reason for non-posting or deletion.
Compared to the past, magnetic stripes have evolved and become more resistant to magnetic fields. In normal use, there is no problem even if they are stacked on top of each other. In addition, IC chips are not affected by magnetism, so there is no problem with stacking them on top of each other.
However, bank cards with no expiration date may have weakened magnetism, so we recommend that you stack the magnetic stripes in alternating positions, for example, top and bottom.
How to use this service
The cause is due to the receiving side's settings or communication conditions.
Please refer to "Precautions for registering your e-mail address" and make sure that your e-mail address is set up to receive messages reliably. In particular, please avoid using carrier e-mail addresses, as they often cause problems. If you wish to change your e-mail address to another address, please use the form below to provide us with the e-mail address before and after the change.
For inquiries, please check "Frequently Asked Questions" and contact us using the form below.
Support: Monday-Friday 10:00-17:00 (except national holidays and year-end and New Year holidays)
Please note that it may take some time depending on the contents